If you have questions, concerns, or need help related to Texas benefit programs, multiple support options are available through official state channels. Assistance is provided for programs such as SNAP, Medicaid, CHIP, TANF, and other health and human services. Support teams are available to guide you through applications, benefit issues, and rights-related concerns.
For most benefit-related questions, contacting the YourTexasBenefits support center or dialing 2-1-1 is the fastest way to get help. Representatives can provide general information, application guidance, and referrals to the appropriate department.
Civil Rights and Discrimination Concerns
If you believe you have experienced discrimination or unfair treatment related to benefits or services, you may contact the Civil Rights Office directly. This office handles complaints regarding favoritism, discrimination, and civil rights violations within Texas health and human services programs.
Civil Rights Office
Health and Social Services Committee
701 W. 51st Street, MC W206
Austin, Texas 78751
Phone: 1-888-388-6332 or 1-512-438-4313
Relay Services: Available upon request
Email: HHSCivilRightsOffice@hhsc.state.tx.us
All civil rights matters are overseen by the Texas Health and Human Services Commission.
Customer Service Contacts
For program-specific assistance, you may contact the appropriate customer service department listed below:
- Medicaid Customer Service: 1-800-252-8263
- CHIP Call Center: 1-877-543-7669 or 1-800-647-6558
CHIP Mailing Address
Texas Health and Human Services
PO Box 149024
Austin, TX 78714-9024
These departments can help with enrollment questions, eligibility issues, benefit status, and coverage concerns.
General Help and Local Assistance
Calling 2-1-1 is a toll-free option available to Texas residents seeking help with health coverage, food assistance, and other benefit-related services. Calls are typically accepted Monday through Friday from 8:00 AM to 6:00 PM. This service can also help locate nearby offices and community resources.
Accessibility and Relay Services
If you are deaf, hard of hearing, or have a speech disability, Texas provides relay services to ensure equal access to assistance. You can contact support using Texas Relay by dialing 7-1-1 or 1-800-735-2989. Relay operators will assist in connecting you with the appropriate department based on your needs.
Final Note
For accurate and timely assistance, always use official contact channels when dealing with benefit applications or complaints. Keeping records of calls, emails, and correspondence is recommended when resolving issues related to public assistance programs.